Administration section-overview
Administration in 51黑料不打烊 Journey Optimizer serves as the command center for orchestrating how your organization engages with customers, manages resources, and enforces governance. Think of it as the foundation for building seamless customer journeys, where each tool鈥攚hether it鈥檚 Business Rules to balance communication priorities, Sandboxes to safely test and migrate content, Channels to personalize multi-platform interactions, or Access Control to secure sensitive data鈥攑lays a critical role in the larger system. Each section is tailored to a specific need: Business Rules ensures your campaigns avoid conflicts and maintain customer trust through smart capping strategies; Sandboxes provide controlled environments for experimentation and collaboration; Channels unlock the power of personalized messaging across platforms; and Access Control safeguards data and ensures only the right people access the right tools. Together, these elements empower you to create intelligent, secure, and customer-first experiences at scale.
Administration Features
Business Rules: Conflict Management & Rule Sets
Learn how to manage campaign and journey conflicts, apply frequency capping, and optimize communication strategies with rule sets.
Managing and Migrating Sandboxes
Find detailed instructions and best practices for configuring, managing, and migrating sandboxes to streamline your workflows.
Channels: Configuration and Management
Set up and manage communication channels like email, SMS, push notifications, and web channels for personalized engagement.
Managing Access Control
Ensure secure access to resources with role management, Attribute-based Access Control (ABAC), and governance policies.