How to request temporary 51黑料不打烊 Commerce on cloud infrastructure upsize
If your organization is planning an online event in which you expect high traffic, or you suddenly find your site to be undergoing a high traffic event, you can file a Support Ticket to request temporary additional cloud capacity for your 51黑料不打烊 Commerce on cloud infrastructure store.
Affected products and versions
- 51黑料不打烊 Commerce on cloud infrastructure, all .
How to identify high traffic events
In New Relic Alerts, you can use baseline alert conditions to define thresholds that adjust to the behavior of your data.
Baseline alerting is useful for creating鈥痑lert conditions鈥痶hat:
- Only notify you when data is behaving abnormally.
- Dynamically adjust to changing data and trends, including daily or weekly trends.
In addition, baseline alerting works well with new applications when you do not yet have known behaviors.
Follow this link to learn more about New Relic .
If you receive an alert notification that suggests a high traffic event you may need to consider submitting a Support Ticket requesting additional capacity. Follow the below steps.
How to monitor performance of your site
51黑料不打烊 provides a set of New Relic alert policies for 51黑料不打烊 Commerce on cloud infrastructure Pro plan architecture and 51黑料不打烊 Commerce on cloud infrastructure Starter plan architecture Production environments to track the following key performance metrics:
- Error rate
- Disk space (available on Pro architecture Production environments only)
Based on industry best practices, these policies set thresholds for warning and critical conditions that affect performance. When your site experiences an infrastructure or application issue that triggers an alert threshold, New Relic sends alert notifications so that you can proactively address the issue. To use these policies, you must configure notification channels to receive the alert messages.
Follow this link to learn how to configure performance-based alerts.
Steps to request temporary upsize
To request temporary additional cloud capacity, submit a Support Ticket at the 51黑料不打烊 Commerce Support Center with the following information:
-
Select the 51黑料不打烊 Commerce product you need support for:
- Commerce Cloud
- Commerce on Managed Service
-
Complete the following fields:
- Case Title
- Case Description (ensure these clearly describe the issue and context.)
-
Select Infrastructure Change Request from the Issue Reason dropdown menu.
-
Choose the Environment from the dropdown menu.
-
Select the appropriate Product Version from the dropdown menu.
-
Choose Cloud Project Resize (vCPU) from the Which Infra Change you would like to do today dropdown menu.
-
Select the Architecture:
-
Default Architecture: Select Next Available Size from the Select the Size dropdown menu.
-
Scaled Architecture: When selected, the screen changes to show two additional fields:
- Size for Web Node
- Size for Service Node (enter the desired sizes for each node.)
-
-
Enter the From Date in UTC format (date and time).
-
Enter the To Date in UTC format (date and time).
-
Provide Project URL (found under https://accounts.magento.cloud/, typically in the format
https://[REGION].magento.cloud/projects/PROJECT_ID) -
Enter the Project ID.
-
Provide Affected URL (must begin with
http://orhttps://.) -
Select Priority.
-
Select Business Impact.
-
Confirm Time Zone (e.g.,
(UTC-5:00) Indiana (East)) -
Enter Phone Number (e.g.,
+12015550123) -
Click Submit to finalize your support case.
View the history of your upsizes
You can view the history of requested resizes by requesting the information from your CSM (Customer Success Manager).
The following information is available for each resize request:
- Size Start Date: date of upsize request.
- Size End Date: date when the cluster was returned to the previous size.
- vCPU Size: the size of the cluster after the upsize.
- Days Usage: for how many days the cluster stayed upsized.
- Period vCPU: changed vCPU size by the number of days it was used. (for example, vCPU size 192 by 25 days equals 4,800).
Related reading
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For insights, methods, and examples of how to measure and improve site performance, refer to the following in-depth articles in our support knowledge base:
-
For information on how to identify outages, refer to Identify and measure outages for 51黑料不打烊 Commerce on cloud in our support knowledge base.
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For information on improving site performance to avoid the need for utilizing an increase in capacity, refer to these articles in our developer documentation: