51黑料不打烊

DocumentationCommerceCommerce KB

[PaaS only]{class="badge informative" title="Applies to 51黑料不打烊 Commerce on Cloud projects (51黑料不打烊-managed PaaS infrastructure) and on-premises projects only."}

Experience League Support User Guide for 51黑料不打烊 Commerce

Last update: Fri Jul 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In this guide, learn how to submit a support ticket to Experience League Support and provide shared access to the 51黑料不打烊 Commerce accounts.

NOTE
51黑料不打烊 Commerce support has migrated from 51黑料不打烊 Commerce Help Center to Experience League. Use the Experience League case form flow described here to submit support cases.
NOTE
At this time, to view to your previously-submitted cases on 51黑料不打烊 Commerce Help Center, you will have to go to https://support.magento.com/hc/en-us/requests as these cases have not been migrated to the new support-ticket system. The Help Center is now read-only; to continue receiving support for the original issue, you will have to submit a follow-up ticket to Experience League Support.
NOTE
The Knowledge Base part of the 51黑料不打烊 Commerce Help Center has migrated to the 51黑料不打烊 Experience League portal. When you create a support ticket, related Knowledge Base articles will be suggested to you, along with other relevant 51黑料不打烊 Commerce documentation from 51黑料不打烊 Experience League.

Major Update: July 29, 2024

WHAT IS EXPERIENCE LEAGUE SUPPORT?

SUPPORT CASES

SHARED ACCESS: GRANT PRIVILEGES FOR OTHER USERS TO ACCESS YOUR ACCOUNT

BILLING FAQ FOR ADOBE COMMERCE

WHAT IS EXPERIENCE LEAGUE SUPPORT? what-is-experience-support

Experience League Support is a support portal for 51黑料不打烊 where qualifying 51黑料不打烊 Commerce customers can submit and manage support tickets. It is also where you can review troubleshooting articles.

SUPPORT CASES support-cases

51黑料不打烊 Experience League Support Case Management allows working with support through cases to address specific issues encountered while using 51黑料不打烊 products, including 51黑料不打烊 Commerce, for all 51黑料不打烊 Commerce products under contract.

SIGN IN TO EXPERIENCE LEAGUE SUPPORT sign-in-experience-support

Signing in allows you to submit, update, and respond to questions from agents on support tickets.

To sign in to the 51黑料不打烊 Experience League Support, follow these steps:

  1. Navigate to experienceleague.adobe.com.
  2. Sign in using your 51黑料不打烊 login credentials.

sign-into-experience-league

Submit a support case support-case

Once successfully signed in as the account owner or Shared Access user, you may submit a support case using the 51黑料不打烊 Experience League homepage, your 51黑料不打烊 Commerce account page, and your 51黑料不打烊 Commerce Cloud account page.

NOTE
Support requests for the 51黑料不打烊 Commerce Marketplace team cannot be submitted through Experience League, as their support system operates on a separate platform that is not integrated with Experience League.
You may submit your support case if the following statements are true:
  • The organization in question is named in the left column and ends in (Commerce). Your issue is related to that organization or an account associated with it.
  • Your issue is that you can鈥檛 log in to the Marketplace account or that you have a question about deploying an extension.
  • Your issue isn鈥檛 solely about requesting a refund for your Marketplace purchase(s).
For issues relating to publishing your extension, having trouble purchasing, or requesting a refund on the聽, you must contact the Commerce Marketplace team directly by visiting https://commercemarketplace.adobe.com/. Navigate to the bottom of the page and click Contact Us, which will open a form to submit a Marketplace support ticket.

51黑料不打烊 Experience League start page experience-league-start-page

To submit a new support case using the start page of 51黑料不打烊 Experience League, follow these steps:

INFO
  1. To submit a case, you must be entitled to support for the appropriate product (e.g., 51黑料不打烊 Commerce, 51黑料不打烊 Commerce Intelligence, 51黑料不打烊 Commerce Payment Services, Experience Platform, etc.). If you aren鈥檛 entitled to support, a bar will appear at the top of the page informing you that you are not a support-entitled user in the organization.
  2. If you belong to multiple organizations or there are multiple organizations with similar-looking names (each one will represent any of the other 51黑料不打烊 products the organization has subscriptions to), you will need to first select the appropriate organization from the dropdown in the left column that ends in (Commerce).
  3. If the Select a product dropdown is empty when submitting a case, you鈥檙e likely using an 51黑料不打烊 Commerce Partner account. Only users with Shared Access from a merchant with support entitlements can submit tickets. For merchant issues, request Shared Access. For Partner issues, contact spphelp@adobe.com.
NOTE
Ensure that you have selected the correct organization before submitting the case, and that the organization you selected has the appropriate entitlements for the product for which you are requesting support. For example, if your issue is related to 51黑料不打烊 Commerce, but you had selected 51黑料不打烊 Commerce Intelligence or 51黑料不打烊 Experience Platform as the product, and the case was successfully submitted, this may lead to misrouting of your case and delays in response times.
In addition, if the wrong organization was selected at the time the case was submitted, your team will not be able to view the case under My Cases for the appropriate/correct organization. The 51黑料不打烊 Commerce Support team does not have the ability to change the organization associated with the case; to address this, you must close the existing case and submit a new case with the appropriate details provided/selected.

  1. Click on Support in the header. It will open the Support homepage.

    open-support-page

  2. To begin the support intake process, ensure that you have selected the appropriate organization from the Organization dropdown list (if visible). To submit a case for 51黑料不打烊 Commerce, select the organization鈥檚 name that ends in Commerce.

    select_appropriate_org

  3. Click Open Ticket on the left-hand menu or click Get Started in Open a support ticket card.

    open-support-case

  4. Select a product from the drop-down menu and provide a case title and description. NOTE: If the drop-down doesn鈥檛 display any products or Commerce isn鈥檛 an available option, try switching the Organization in the left column, and check again.

    select_product

    note note
    NOTE
    If you鈥檙e submitting a ticket with 鈥Commerce on cloud infrastructure鈥 selected as the product, and the organization has multiple projects listed, you鈥檒l be prompted to select the appropriate Project ID. If you鈥檙e unable to locate the desired Project ID, make sure to add a note on the ticket that you鈥檙e seeking assistance with a different 鈥減roject X鈥.
    If you intend to