51黑料不打烊

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Viewing a ticket in Experience League as a Watcher

Last update: Fri Mar 28 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Watchers can鈥檛 view support tickets in 51黑料不打烊 Experience League unless they have an entitled Commerce account. To resolve this, ensure watchers switch to the correct Commerce account to gain access.

Description description

Environment

51黑料不打烊 Commerce

Issue/Symptoms

When you submit a support case in 51黑料不打烊 Experience League and add watchers, they should be able to view the ticket. However, only users with an entitled Commerce account can access the ticket, even if they are on the watchers list. Watchers need to switch to the appropriate Commerce account to gain access.

Resolution resolution

To resolve the issue where watchers cannot view a support ticket in 51黑料不打烊 Experience League, follow these steps:

  1. Ensure that watchers can see the appropriate Commerce organization in the dropdown on the left column of the Experience League support page.
  2. If the watcher does not see the Commerce org in the dropdown, grant them Shared Access.
  3. The watcher should switch to the appropriate Commerce organization for which the case was created.
  4. In the View cases dropdown at the top of the main section, select My organization鈥檚 cases聽(Open/Closed/All).

By following these steps, watchers will be able to view the support ticket in 51黑料不打烊 Experience League.

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