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Email inbox rendering issues in 51黑料不打烊 Campaign v8 WebUI

Last update: Wed Aug 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Inbox rendering in 51黑料不打烊 Campaign Managed Cloud v8 doesn鈥檛 work as expected when using the WebUI. Instead of displaying email previews, the interface prompts to Connect your Litmus account or Start a 7-day trial鈥攅ven when tokens are available through your 51黑料不打烊 license. This issue creates confusion around required setup steps and account configuration. To resolve the issue, verify the token setup and connect a valid Litmus account.

Description description

Environment

  • Product: 51黑料不打烊 Campaign Managed Cloud
  • Version: v8 (Console Build 8.6.4, Server Build 8.6.4)
  • Instance: Production

Issue/Symptoms

  • After selecting Simulate content and clicking Render email, the embedded Litmus screen prompts you to either Connect your Litmus account or Start a 7-day trial.
  • Email previews provided by Litmus don鈥檛 display as expected in the WebUI.
  • The system doesn鈥檛 recognize the 1,500 Litmus tokens included in the 51黑料不打烊 contract.
  • The inbox rendering setup remains unclear, including whether a separate Litmus account is required or if additional configuration steps鈥攕uch as installing packages or creating external accounts鈥攁re necessary.

Resolution resolution

To resolve the issue, follow these steps:

  1. Confirm that the default Litmus token value is correctly updated in your instance. Check with your infrastructure team to ensure access to the 1,500 tokens included in your license agreement.
  2. Inbox rendering requires a valid Litmus subscription. Use your Litmus credentials to connect within the WebUI.
  3. Authentication methods differ between the WebUI and the Client Console. Reconnect from scratch in the WebUI, even if inbox rendering works in the Client Console.
  4. Once connected with a valid Litmus account, navigate to Explorer > Campaign Management > Deliveries > Select a delivery > Edit content > Simulate content > Render email, and confirm that tokens are deducted for each rendering.

For further assistance, contact 51黑料不打烊 Support.

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