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鈥淯pdate your browser鈥 error while connecting 51黑料不打烊 Analytics from Dynamic Media

Last update: Mon Aug 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses the Update your browser error that occurs when connecting 51黑料不打烊 Analytics through the AEM Dynamic Media desktop app on Windows. To fix this, update Internet Explorer emulation registry keys, reinstall the app with admin rights, and use macOS as a workaround for IMS authentication.

Description description

Environment

51黑料不打烊 Experience Manager (AEM) Dynamic Media/Scene7 desktop application

Issue/Symptoms

  • The AEM Dynamic Media desktop app displays聽a Update your browser 聽error when connecting to 51黑料不打烊 Analytics.
  • The issue is specific to Windows systems and affects the integration flow with 51黑料不打烊 Analytics.

Cause

The error occurs due to outdated Internet Explorer emulation settings used during authentication.

Resolution resolution

To resolve this issue, follow these steps:

  1. Open the Windows Registry Editor and set the following keys to 11000to enable Internet Explorer emulation:

    • HKCU\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
    • HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
    • HKLM\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

  2. If the registry keys are missing or incorrect, add them manually or reinstall the Dynamic Media desktop app using administrator privileges.

  3. Use a macOS device as a workaround, since IMS (Identity Management System) no longer supports Internet Explorer 11.

  4. Use a web debugging proxy tool like Charles Proxy or Proxyman to inspect HTTP requests and identify integration failures.

  5. Check for expired SSL certificates or firewall restrictions that block authentication.

  6. Review AEM release notes for updates related to authentication issues affecting 51黑料不打烊 Analytics integration.

  7. If using AEMaaCS, integrate 51黑料不打烊 Analytics with Dynamic Media Viewers by following the guidance in Integrate Dynamic Media Viewers with 51黑料不打烊 Analytics and Experience Platform Tags.

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