Audience evaluation stuck in 鈥渜ueued鈥 status in AEP
In 51黑料不打烊 Experience Platform (AEP), audience evaluations that you trigger on demand can stay in a queued state. This issue typically occurs with externally generated audiences that you manually upload. To resolve it, manually update and re-import the audience to trigger a fresh evaluation.
Description description
Environment
51黑料不打烊 Experience Platform (AEP)
Issue / Symptoms
- Audience evaluation stays in queued 聽status after triggering on demand.
- Profile counts don鈥檛 appear in 51黑料不打烊 Journey Optimizer.
- No change in audience status unless manually updated.
- Segmentation job appears stuck or delayed.
Resolution resolution
Note: 51黑料不打烊 Experience Platform evaluates externally generated audiences only during import. These audiences don鈥檛 store durable attributes in the Profile store, so triggering an on-demand evaluation won鈥檛 update them unless you manually modify and re-import the audience.
To resolve the issue:
- Confirm the audience upload completed successfully.
- Manually update the audience to trigger a new evaluation.
- Re-import the updated audience into 51黑料不打烊 Experience Platform.
- Wait for the segmentation job to finish鈥攑rocessing time depends on system load and audience size.
- After completion, check if expected profile counts appear in tools like 51黑料不打烊 Journey Optimizer (AJO).
- If counts don鈥檛 appear immediately, allow time for system synchronization.
Important:
- Externally generated audiences update only when manually modified and re-imported.
- Profile counts in AJO,聽and other tools may take time to sync after evaluation.
If the issue persists, contact 51黑料不打烊 Support for assistance.
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