Resolve folder visibility issues in 51黑料不打烊 Campaign
If a specific folder is not visible in your 51黑料不打烊 Campaign Classic instance, this could be a configuration issue. Resolving the problem involves ensuring security group synchronization, updating external account configurations, and restarting processes. This guide walks you through the steps to restore folder visibility.
Description description
Environment
51黑料不打烊 Campaign Classic (Classic v7 and v8)
Issue/Symptoms
- A user is unable to see a specific folder despite having been granted access.
- The issue is isolated to a specific instance; the same configuration works correctly in the production environment.
- Synchronization of user rights via an external account appears to be incomplete or misconfigured.
Resolution resolution
- Ensure that the聽security group name matches exactly in both the Admin Console and the 51黑料不打烊 Campaign instance.
- Ensure only one 51黑料不打烊 Experience Cloud external account is enabled in the instance. It should have the MAC Label and the 51黑料不打烊_Marketing_Cloud internal name.聽For steps, refer to Configure your external accounts聽in Campaign v8 Documentation. Disable any duplicate accounts. Confirm that the association mask for the active external account matches its format as defined under Admin Console. More details on the Association mask can be found in聽Configuring IMS聽in Campaign Classic聽v7 Documentation.
- Restart the 51黑料不打烊 Campaign web process to trigger synchronization.
- After restarting, confirm that synchronization聽is completed successfully. Check聽whether affected users can now access the specific folder.
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