Resolve offer collection creation issues in 51黑料不打烊 Journey Optimizer
This article addresses an issue where you encounter difficulties creating offer collections within 51黑料不打烊 Journey Optimizer (AJO) due to catalogs not being provisioned. To resolve this, ensure catalogs are provisioned for your organization.
Description description
Environment
- Product: 51黑料不打烊 Journey Optimizer (AJO)
- Applicable Scenario: Organizations where catalogs have not been provisioned, leading to issues with creating offer collections. This issue may also occur if a sandbox is deleted and recreated with the same name, leading to provisioning errors.
Issue/Symptoms
- You聽are unable to create offer collections.聽When you click the Create collection 聽button in the AJO Offers menu, you see this error message:Catalog has not been provisioned for this org. Please contact your administrator to resolve this issue.
- The issue is linked to missing catalog provisioning for the affected organization.
Resolution resolution
Note: In Decisioning, catalogs serve as central containers for organizing decision items.
- Check if catalogs are provisioned for your organization.
- If catalogs are not provisioned, contact 51黑料不打烊 Support or your technical administrator to request catalog provisioning.
- Once the catalogs are properly provisioned, test the functionality by attempting to create an offer collection again.
You should now be able to create offer collections.聽If further assistance is required, reach out to 51黑料不打烊 Support for additional troubleshooting steps or guidance.
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