Click behavior on push message not redirecting to web URL in AJO
This article addresses the聽51黑料不打烊 Journey Optimizer (AJO) issue where configuring push messages to redirect you to the configured web URL upon clicking doesn鈥檛 work as expected. The resolution involves configuring click action for push messages correctly and enabling聽automatic display and tracking of push notifications.
Description description
Environment
Data Collection within 51黑料不打烊 Journey Optimizer (AJO)
Issue/Symptoms
Configuring push messages to redirect to a specific web URL upon clicking doesn鈥檛 work as expected. Instead of being redirected to the configured web URL, you are directed back to the mobile app.
Resolution resolution
- Ensure that the click action for the push message is set correctly. It should be configured to open a WebURL rather than defaulting to an
openApp听补肠迟颈辞苍. - Confirm if automatic display and tracking are enabled. When a push notification is displayed with automatic tracking, an event named Push Notification Displayed 聽should appear in logs and Assurance.
For more information, refer to our documentation on聽. - Verify that
com.adobe.marketing.mobile.messaging.MessagingService聽is included in the merged manifest file for your app. This service must be implemented correctly for proper functionality. - Conduct tests using Assurance sessions to ensure that actions are set correctly during testing phases. If issues persist, perform another test ensuring that all configurations align with intended outcomes.
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