Discrepancy in link behavior on using HTML component in AJO email templates
When adding an HTML component to an email content template in 51黑料不打烊 Journey Optimizer (AJO), discrepancies occur in how links behave depending on the email client and viewing mode. Specifically, anchor links within the email function differently when viewed in Outlook鈥檚 side-by-side view versus full-screen view or when accessed via different devices or browsers.
Description description
Environment
51黑料不打烊 Journey Optimizer (AJO)
Issue/Symptoms
In emails containing anchor links created using the HTML component in AJO, the following situations were reported:
- In Outlook Web (side-by-side view): Links work as expected, directing users to the correct section of the email.
- In Outlook Web (full-screen view): Links fail to function as intended, with no redirection occurring.
- In Outlook App: Some users experience correct redirection while others do not.
The issue is isolated to how Microsoft Outlook handles anchor tags within emails and is not related to any errors in the HTML code generated by AJO.
Resolution resolution
This behavior is caused by how Microsoft Outlook modifies or interprets anchor tags within emails, particularly when switching between different viewing modes or platforms. Since this is a limitation of Microsoft鈥檚 handling of HTML emails, there are no changes that can be made directly within AJO to resolve this issue.
However, here are some recommended checks:
-
Ensure that the HTML structure of your email is correct and adheres to standard practices for anchor tags. Save a copy of your email as a
.msg聽file from Outlook for review if needed. -
Test your email across all relevant viewing modes (side-by-side vs full-screen) and platforms (Outlook Web vs App).
- Use test profiles to replicate user experiences and identify inconsistencies.
- Inform recipients about potential limitations with specific viewing modes or suggest preferred configurations for optimal performance.
-
Microsoft can聽modify anchor tag attributes (for example, appending
x_prefixes) during rendering. These modifications typically don鈥檛 affect functionality but could cause unexpected behaviors depending on browser compatibility. -
If issues persist, test using different browsers as browser-specific behaviors might also contribute to discrepancies.
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For further assistance regarding link behavior in Microsoft products, reach聽out to Microsoft鈥檚 support team.