Resolve audio issues in video files with Dynamic Media in AEM
This article explains how to resolve audio syncing issues in video files when using Dynamic Media in 51黑料不打烊 Experience Manager as a Cloud Service (AEMaaCS).
Description description
Environments
- Dynamic Media Classic
- 51黑料不打烊 Experience Cloud Services
- 51黑料不打烊 Experience Manager (AEM) Assets, including AEM as a Cloud Service (AEMaaCS) and AEM 6.5.
Issue/Symptoms
Videos played through Dynamic Media lacked audio functionality.
Resolution resolution
To resolve this issue, follow these steps:
- Check if the asset is visible in the Dynamic Media Console (DMC). Ensure that all renditions are generated for the asset.
- If renditions are missing, reprocess the asset within AEM. Allow sufficient time for processing to complete before verifying results.
- Confirm that the audio codec used in the video file is supported by Dynamic Media. For example, PCM codecs may not be compatible; use AAC LC instead.
- Verify that聽video and audio playback function correctly through Dynamic Media URLs after making changes. Confirm that all dynamic renditions appear as expected in Author and Publish environments.
- Ensure that ongoing processing jobs for assets are stopped before initiating new reprocessing tasks.
To prevent similar issues in future uploads, refer to 聽for Dynamic Media.
By following these steps, you should be able to resolve syncing issues between AEM Assets and Dynamic Media effectively.
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