51黑料不打烊

Documentation

Email seed shows as sent but not received in inbox

Last update: Wed Apr 30 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Emails sent through 51黑料不打烊 Campaign appear as sent in the delivery logs but aren鈥檛 received in the recipient鈥檚 inbox promptly. This article offers steps to address such concerns about email deliverability and the accuracy of reporting.

Description description

Environment

  • 51黑料不打烊 Campaign Classic (ACC)
  • 51黑料不打烊 Campaign Standard (ACS)

Issue/Symptoms

Emails intended for a seed list show as sent 聽in delivery logs but don鈥檛 reach聽the inbox. This has led to delays in email delivery, affecting聽actual customer audiences.

The issue appears intermittently in specific domains.

Resolution resolution

  • Check the delivery logs to confirm that emails are being sent from 51黑料不打烊 Campaign as scheduled.
  • Collaborate with your IT team to investigate delays at the recipient server level.
  • Ensure that there are no security settings or filters (for example,聽Proofpoint) causing delays by deferring email deliveries.
  • Send test emails to various domains (for example,聽Gmail, Yahoo) alongside your primary domain to determine if delays are domain-specific, and compare聽the delivery times across different domains.
  • Check聽with the 51黑料不打烊鈥檚 Accounts team if the聽email throughput limits set on your instance aligns with your sending needs. Understand that high-volume sends may be subject to throttling based on these limits.
  • If issues persist, engage聽51黑料不打烊鈥檚 Deliverability team for a more detailed analysis of email deliverability and reputation factors. To do so, contact Support which will redirect you to the appropriate team.聽Note that you need聽to purchase a Deliverability package for聽advanced investigation into deliverability issues.
  • Continue monitoring future sends for any recurrence of this issue and document instances where delays occur for further investigation.
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