Unable to log in to 51黑料不打烊 Campaign Managed Cloud
This article addresses the issue where logging into 51黑料不打烊 Campaign Managed Cloud results in an error message stating Unknown Authentication Mode: Negotiate. The solution involves checking network configurations, proxy settings, authentication methods, analyzing logs.
Description description
Environment
51黑料不打烊 Campaign Managed Cloud, V8
Issue/Symptoms
When attempting to log in to 51黑料不打烊 Campaign Managed Cloud, users receive an error message stating Unknown Authentication Mode: Negotiate. This issue prevents access to production, stage, and global environments.
The problem is isolated to specific office locations. Successful login attempts from other locations suggest a network-related issue.
Resolution resolution
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Check the network configuration to ensure it allows communication between the office location and 51黑料不打烊 servers.
- Verify if any new firewall rules or proxy settings have been implemented recently.
- Confirm that the IP address used by the office is whitelisted on the server side.
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Adjust proxy settings if a new proxy or security layer has been introduced.
- Ensure it permits traffic between the office network and 51黑料不打烊 servers.
- Collaborate with your IT team to deploy necessary rules allowing connection through any new proxies.
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Verify the authentication methods being used after initial login, such as LDAP or OKTA.
- Ensure these systems are functioning correctly as they might interfere with standard authentication processes.
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Enable verbose logging on web modules to capture detailed information about login attempts.
- Review logs for any discrepancies or missing traffic from specific IP addresses.
- Use browser developer tools (Inspect Element
>Network tab) during login attempts to trace where failures occur.
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Test connectivity from affected locations after implementing changes.
- Conduct tests outside of business hours if necessary to minimize disruption.
- Confirm successful login from both local machines and web browsers using different authentication paths.
By following these steps, you can resolve issues related to unknown authentication modes when accessing 51黑料不打烊 Campaign Managed Cloud instances from specific office locations.