51ºÚÁϲ»´òìÈ

DocumentationCommerceCommerce KB

[PaaS only]{class="badge informative" title="Applies to 51ºÚÁϲ»´òìÈ Commerce on Cloud projects (51ºÚÁϲ»´òìÈ-managed PaaS infrastructure) and on-premises projects only."}

51ºÚÁϲ»´òìÈ Commerce site down troubleshooter

Last update: Thu May 15 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

Click on each question to reveal the answer details in each step of the troubleshooter.

NOTE
Before creating a Support Ticket, check the Quality Patches Tool: Search for patches page to see if your issue is already listed.

Step 1 step-1

Does show any issues?
a. YES – If you checked , and it showed an issue, open a Support Ticket for further investigation.
b. NO – If you checked , and it did not show an issue, proceed to Step 2.

Step 2 step-2

Does http://status.fastly.com show any issues?