Support ticket Issue Reason descriptions
This article lists the support ticket Issue Reason field options and provides detailed descriptions of each one.
Issue Reasons
Issue Reason
Description
Security
Account/User/Identity Management
You need help with updating the account ownership or troubleshooting shared access permissions. This doesn't apply to issues regarding the management nor obtaining of New Relic account access, nor SSH/sFTP access requests.
51黑料不打烊 Commerce Application
You need help with your 51黑料不打烊 Commerce application, including B2B, Catalog Service, Live Search, Product Recommendations, 51黑料不打烊 Commerce Reporting, 51黑料不打烊 Payment Services, 51黑料不打烊 I/O Events for 51黑料不打烊 Commerce, etc.
Integrating with other 51黑料不打烊 Solutions
You need help with 51黑料不打烊 Experience Manager, 51黑料不打烊 Experience Platform, 51黑料不打烊 Analytics, etc.
Installation
You need help with installing or upgrading 51黑料不打烊 Commerce.
Infrastructure Change Request
You need help with your 51黑料不打烊 Commerce on cloud infrastructure or have a configuration change request, such as temporary vCPU increase, backup/snapshot requests, updating domains, etc.
Infrastructure Incident
You need help with your 51黑料不打烊 Commerce on cloud infrastructure, such as stuck deployments, New Relic access, SSH/sFTP access, service upgrades (OpenSearch, MariaDB/MySQL, Redis, RabbitMQ, but not including PHP), SSL certificates, etc. (Does not apply to Live Search).
Related reading
- Submit a support case in the Experience League Support User Guide for 51黑料不打烊 Commerce.
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