Support tools
The support tools are designed to identify known issues in your system. They can be used as a resource during the development and optimization processes, and as a diagnostic tool to help our support team identify and resolve issues.
System reports
The system reporting tool gives you the ability take periodic full, or partial, snapshots of the system, and save them for future reference. You can compare performance settings before and after code development cycles, or changes to server settings. The system reporting tool can dramatically reduce the time spent preparing and submitting the information required by Support to begin an investigation.
From the System Reports grid, you can view and download existing reports, delete reports, and create reports.
Access system reports
On the Admin sidebar, go to System > Support > System Report.
Generate a report
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Click New Report.
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In the Groups list, select each set of information that you want to include in the report. By default, all groups are selected.
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In the upper-right corner, click Create.
It might take a few minutes for the report to generate, depending on the number of report types selected. When the report is ready, it appears at the top of the grid with the date and time generated.
View module information
You can find useful information about installed modules.
To view report info for each installed module:
- On the Admin sidebar, go to System > Support > System Report.
- Click New Report.
- Select
Modulesfrom the Groups list. - Click Create.
- After the report generates, click Select and then View to see all module versions.
- Click Download to download the report.
Manage system reports
In the Action column of the grid, select one of the following:
View- Use this function to view the details of the report.Delete- Use this function to delete the generated report from the list.Download- Use this function to save the report as an HTML file.
View system report details
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For the report you need, select View in the Actions column.
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In the left panel, expand
Available system reports
Data Count
Cache Status
Index Status
MySQL Status
Duplicate Products By URL Key
Duplicate Products By SKU
Duplicate Orders By Increment Id
Duplicate Users By Email
Corrupted Categories Data
Disabled Modules List
All Modules List
Data from
app/etc/env.phpShipping Methods
Payment Methods
Payments Functionality Matrix
Top System Messages
Today鈥檚 Top System Messages
Top Debug Messages
Today鈥檚 Top Debug Messages
Top Exception Messages
Today鈥檚 Top Exception Messages
New EAV Attributes
Entity Types
All EAV Attributes
Category EAV Attributes
Product EAV Attributes
Customer EAV Attributes
Customer Address EAV Attribute
RMA Item EAV Attributes
Custom Admin Events
Custom Frontend Events
Custom Doc Events
Custom Crontab Events
Custom REST Events
Custom SOAP Events
Core Global Events
Core Admin Events
Core Frontend Events
Core Doc Events
Core Crontab Events
Core REST Events
Core SOAP Events
All Global Events
All Admin Events
All Frontend Events
All Doc Events
All REST Events
All SOAP Events
All Crontab Events
Cron Schedules by job code
Errors in Cron Schedules Queue
Cron Schedules List
Custom Global Cron Jobs
Custom Configurable Cron Jobs
Core Global Cron Jobs
Core Configurable Cron Jobs
All Global Cron Jobs
All Configurable Cron Jobs
Frontend Themes List
Websites List
Stores List
Store Views List
(visible with OMS integration)
Connector monitoring
Message Processing Results