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DocumentationCampaignCampaign Classic v7 Documentation

Tracking logs issues tracking-logs-issues

Last update: Tue Oct 14 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
  • Applies to:
  • Campaign Classic v7

There can be multiple reasons for tracking logs not being forwarded. We recommend that you check the following information:

  • Does the Tracking workflow have errors?

Refer to the Campaign v8 documentation.

  • Is the module trackinglogd running on the server?

    Refer to Log files.

  • Have changes been made?

    They can trigger a loss of connection to the servers using the tracking alias.

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